Important Dates to Remember
Payment Options Temporarily Not Available
01/01 to 01/08
As we change to our new SmartHub payment system, some of our payment options will not be available (such as pay by phone, online payments, auto-pay and paperless billing).
We will be accepting payments via mail in, lobby, main office drop box and Winthrop Town Hall drop box. Payments will not post to your account until the new system is in place.
Because of this transition, late charges will be waived during this time.
Auto Payments Will Be Temporarily Down
01/01 to 01/08
If you are on our current Auto Pay system, please take note that we will have a grace period regarding late fees.
On our launch date, 01/08, please register your account in SmartHub and follow the directions on this page to re-setup your Auto Pay settings.
SmartHub Goes Live!
Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever.
Please register your account using the information on this page.
Reach out to us if you have any questions.
ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information. Use the instructions below to quickly get your account registered and set up for Auto Pay.
We will have registration instructions for both the web portal and mobile on this page starting on 01/08.
AUTO PAY SETUP
We will have instructions for how to re-enter your Auto Payment information in the web portal starting on 01/08.
AUTO PAY SETUP
We will have instructions for how to re-enter your Auto Payment information in the mobile app starting on 01/08.
How can SmartHub help you control your account?
Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most [energy/bandwidth], you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Other Frequently Asked Questions (FAQs)
Is the mobile app secure?
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
What is the difference between the SmartHub web portal and mobile app?
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Do I have to use SmartHub to pay my bill?
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit [url] to view all payment options.
Can I manage and make payments on multiple accounts with SmartHub?
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
How current is the account information in the app or website?
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
How do I avoid being scammed by another party when being asked about SmartHub and my new account number?
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be an OCEC Employee, please report it to us.
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you!
Address: 93 West Chewuch Rd, Winthrop, WA 98862
Phone: (509) 996-2228