How can SmartHub help you control your account?

Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most [energy/bandwidth], you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

Getting started with SmartHub is as easy as 1-2-3!

As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

1 – Download the App and Register your SmartHub account

Whether through our web portal or mobile app you can register your account for free in SmartHub

2 – Activate the features you want

Take advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account.

3 – Manage your account anytime from anywhere

The more features you take advantage of the more time and money you can save!


Here are some important details about our new SmartHub application.

  • Account number: Use your 9-digit account number to register for SmartHub. You can find your account number on your monthly bill.
  • Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your daily energy usage.
  • Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.

SmartHub Success Checklist

FAQ’s: Setting Up SmartHub

Where can I find my account number?

You can find your account number on a printed bill statement mailed to your residence or business. You can also call us for assistance.

How do I set up my mobile and email for notifications?

You can choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

  • Log in to your SmartHub account
  • Click on “Notifications”
  • Click Manage Contacts to add or change email address and phone numbers
  • Enter verification code to activate
  • Click on Manage Notifications to set up SMS and email alerts
How do I set up stored payment methods, such as a credit or debit card?

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:

  • Click My Profile
  • Click on Manage My Stored Payment Accounts and follow the onscreen instructions

On the app:

  • Select Settings
  • Select Stored Payment Accounts and follow the onscreen instructions
What is Auto Pay and do I need to sign up for it?

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

  • Click on Billing & Payments
  • Click on Auto Pay Program
  • Click on Sign Up for Auto Pay and follow the onscreen instructions

How to sign up on the app:

  • Select Bill & Pay
  • Select Auto Pay Program and follow the onscreen instructions
I’m being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

No and yes. No, you do not have to sign up for it. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub you will continue to receive a paper monthly bill in your mail. You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Yes, you will need to re-register. When we upgraded our system, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

Here’s how to change your preference to participate in paperless billing:

On the website:

  • Click on My Profile
  • Click on Update My Paperless Settings
  • Choose your paperless preference

On the app:

  • Select Settings
  • Select Paperless Billing
  • Choose your paperless preference
How can I view my energy use?

You can view your energy use on the website and app.

On the website:

  • Click My Usage
  • Select My Usage
  • then select Usage Explorer

On the app:

  • Select the Energy Use icon to view your energy use.

Attention AUTO PAY Members

If you previously were using automatic payments with us you will need to re-enter your payment information. Use the instructions below to quickly get your account registered and set up for Auto Pay.


  • Register your account in our new SmartHub system. You can register through the Web Portal or through or Mobile App.
  • After registering your account use the web portal or mobile app to re-setup Auto Pay on your account.


  • Log in to SmartHub web portal.
  • From the home screen click on Billing & Payments menu.
  • From the Billing & Payments screen click on the Auto Pay Program sub-menu.
  • Click on Sign Up for Auto Pay and follow the instructions on the screen.


  • Log in to the mobile app.
  • From the main screen click on Bill & Pay at the bottom of the screen.
  • Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.

If you have any questions or experience any issues we are here to help. Please contact our office.

Other FAQ’s

Is the mobile app secure?

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

What is the difference between the SmartHub web portal and mobile app?

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Do I have to use SmartHub to pay my bill?

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.

Can I manage and make payments on multiple accounts with SmartHub?

Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

How current is the account information in the app or website?

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

How do I avoid being scammed by another party when being asked about SmartHub and my account number?

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be a our Employee, please report it to us.

Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!

Address: 93 West Chewuch Rd, Winthrop, WA 98862

Phone: (509) 996-2228